This is a sample solution model Nex Agency proposes for this type of organisation, not the results of a specific client. Every organisation is assessed and the plan adjusted before rollout.
Common challenges
• Teachers message parents privately, so information is inconsistent.
• Parents do not know what their child has learned and drop off before the next course.
• Fee reminders are manual, easy to miss and awkward.
What Nex proposes
• Use the centre's Zalo OA as the official notice channel.
• Teachers enter short feedback in Nex Edu and the system sends it to parents every week.
• Automatic reminders for classes, holidays and fees due.
• An end-of-course satisfaction survey with a suggestion for the next course.
Rollout steps
1. Open and verify the Zalo OA and prepare message templates.
2. Link parent lists to classes in Nex Edu.
3. Coach teachers to write short, regular feedback.
4. Track responses and next-course sign-ups.
Metrics to track
• Share of parents reading messages
• End-of-course satisfaction score
• Next-course sign-up rate
• Fees paid on time
Want to apply this model to your organisation? Leave your details and a Nex Agency specialist will assess your situation and propose a plan that fits your size and budget.